Frequently Asked Questions

What is your porch decorating service?

We offer professional porch decorating services where customers can choose from a variety of seasonal or holiday designs to enhance their home’s curb appeal. We provide all décor, set it up for you, and even offer premium and VIP options for a fully customized experience!

What packages do you offer?

We offer three package levels:

  • Basic Package – Choose one design per year (seasonal or holiday).

  • Premium Package – Choose one design per holiday and season (Easter, Fourth of July, Christmas, Halloween and Thanksgiving, AND Spring, Summer, Fall or Winter).

  • VIP Package – Fully customizable, mix and match any design or create something unique! Includes luxury décor, priority scheduling, and a mid-season refresh.


What sizes do you offer, and how do I choose?

Each design comes in small, medium, and large options, depending on the size of your porch and the level of décor you want.

We can help guide you in choosing the best fit for your space!

How long does the décor stay up?

Seasonal designs typically stay up for 3 months, while holiday décor is displayed for the duration of the holiday season (e.g., Halloween, Christmas).

What happens after the season or holiday ends?

We offer takedown and removal of all decorations, for an additional fee of $150. Our team will provide you a storage bin of all items you’d like to keep and pack them away safely for you to store away for next season.

Can I mix and match designs from different seasons or holidays?

Yes, both the Basic Package and Premium Package allow you to mix and match between seasonal and holiday options.
Another option is our VIP Package where you have full customization, allowing you to mix elements from different seasons or holidays!
We also offer a Custom option which is specially quoted for your design ideas.

Do I get to keep the decorations?

Yes! Once you’ve purchased a package you can keep everything we’ve provided for your porch design.

How far in advance should I book?

We need a minimum of two weeks but highly recommend booking at least a month in advance, especially for holiday-themed décor, as spots fill up quickly. VIP customers will receive priority scheduling.

What is your cancellation and rescheduling policy?

  • Unfortunately, we do not allow cancellations at this time.
    If you change your mind, consider your purchase as a gift to someone else that would love to have a unique porch design.

  • Rescheduling is allowed at no charge with at least 7 days’ notice.

What happens if bad weather affects my installation?

If severe weather (storms, high winds, snow, etc.) prevents installation, we will reschedule your setup at no extra charge to the next available date.

Can I request specific customizations?

Yes!

  • The Basic and Premium Packages come with pre-set designs, but small adjustments may be available upon request through our Custom selection option.

  • The VIP Package allows full customization, including mixing and matching elements or designing something from scratch. Custom orders may require extra processing time.

Do you charge extra for locations outside your service area?

Our standard pricing covers a set service area. If you are located outside this range, a travel fee may apply based on distance. Please contact us for details.

What happens if decorations are damaged while on my porch?

  • We recommend taking precautions against extreme weather or theft by securing lightweight items when possible.

  • Normal wear and tear is expected, but we will always properly inspect the quality of your items upon setup.

  • We will not be responsible if décor is lost, stolen, or severely damaged due to negligence.

Do you offer refunds?

Due to the nature of our service, we do not offer refunds once décor has been installed. However, we will always work with you to resolve any issues and ensure you are happy with your porch design!


How Long Does Installation Take?

  • Small setups typically take 30-45 minutes

  • Medium setups take 1-1.5 hours

  • Large setups take 2+ hours, depending on complexity

Do I Need to Be Home for Installation & Takedown?

  • You do not need to be home, however, in the event we need to hang a wreath on your door we will simply leave the
    hook and wreath decor on your porch protected for you to hang yourself once you return home.

  • We will send a confirmation photo once the setup is complete.

Can I Book Multiple Seasons or Holidays in Advance?

  • Yes! In fact we encourage it, so there’s plenty of time for us to plan ahead for you.

What If I Have a Gated Porch or HOA Restrictions?

  • If you have HOA rules regarding decorations, please check guidelines before booking.

  • If your porch has a gate or locked entry, arrangements must be made for access.

What If I Want to Add Extra Decorations?

  • Please consider the customization option if you’d like more than what’s included in the selected package.

Do You Offer Gift Certificates?

Porch decorating can make a great gift for holidays, birthdays, or new homeowners! Please contact us for more details.

Do You Offer Any Referral or Loyalty Discounts?

  • Refer a friend & get $25 off your next booking!

ARE THERE ANY SAFETY CONSIDERATIONS?

  • No Damage to Property: In most cases we use removable, non-damaging methods to attach décor.
    Sometimes we will need to do hard attachments, but will be as careful as possible while installing

  • Fire Safety: Any lighting used is outdoor-rated & energy-efficient.